SUPPORT.TRUCKAURBUS.COM · THE MANUAL, THEN THE DESK
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THE MANUAL, THEN THE DESK

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Searches the manual and every guide on the register, in English, Hindi and Tamil.

Or ask before you read: Ask Ustad

On the road right now?Breakdown, 24×7
Is the site or an app down?Status page
Already wrote to us?Your cards
Who are you?

Go straight to your chapters.

The manual is written for everyone around the truck. Each door below opens the chapters written for you.

The full manual

18 chapters, 162 pages, in three languages.

Every page carries a code. Type one into Find, M-31 for one, and that page comes up first.

BUYING A VEHICLE

Why a price shows a band, not a numberM-11

Dealer quotes without the phone callsM-12

EMI: the maths we print, and what it hidesM-13

Sharing a page: the short linkM-14

Worth today: the free figure, and what it is made ofM-15

The Circle: the road answersM-16

Comparing up to four vehiclesM-17

Start from the work, not the truckM-18

What people say: pillars, the board and our verdictM-19

SELLING

Listing photos that pass first timeM-21

Fixing a wrong detail on your listingM-22

The RC fields we verify, and whyM-23

The enquiries your own listing bringsM-24

Pricing your own vehicle before you listM-25

After you list: the screen, going live, and your numberM-26

Selling to a dealer instead of waiting for a buyerM-27

When it sells: marking it, and what stays on the recordM-28

What listing costs, and what we takeM-29

AUCTIONS AND THE YARD

How EMD works, and when it comes backM-31

Reading a lot's inspection ladderM-32

What a close receipt provesM-33

The bidding agreement you accept before your first bidM-34

Who sells on the yard, and whyM-35

The three ways a lot closesM-36

Seeing the vehicle: inspection windows and ticketsM-37

After you win: the money, the papers and the vehicleM-38

Watching a lot, and why some auctions are invited onlyM-39

MY ACCOUNT

One sign-in across every truckaurbus siteM-41

Your phone and your email: two keys, one accountM-42

Your agreements: what you accepted, in the version you acceptedM-43

Your public profile: off until you switch it onM-44

Asking what we hold, and asking us to erase itM-45

Saved vehicles, and the comparisons you keptM-46

What we send you, and how to stop any of itM-47

Your language, and where it follows youM-48

A new phone, and a lost oneM-49

THE APP

Install the app without the Play StoreM-51

Voice search in three languagesM-52

Papers in your pocket, never uploadedM-53

Updates over the air, and the direct-install buildsM-54

Fleet owner mode in the appM-55

Truckaurbus Dealer: the second app, and who needs itM-56

Ustad: asking in your own wordsM-57

Spot: point the phone at the ironM-58

The daily walkaround, as a tool rather than a formM-59

THE FLEET DESK

The fleet desk: signing in and adding your vehiclesM-61

Renewals and remindersM-62

The rooms of the deskM-63

Khali daala: a return load for a vehicle about to stand emptyM-64

Team, keys and who drives whatM-65

Statements: the quarter on your own letterheadM-66

Buying campaigns: a brief the desk worksM-67

A vehicle's documents, and who can open themM-68

What the fleet desk costs, and who can see your fleetM-69

NAZAR AND PINGER

Pinger: pairing with the six-digit codeM-71

What the phone sends, and what it does notM-72

The grades: SEEN, CHECKED, WITNESSED, and the clockM-73

Alerts: stuck, silent, SOS, mock locationM-74

Corridors, weather and the heads-upM-75

Providers at the roadside: the proof codeM-76

Nearby phonesM-77

The driver's bookM-78

Pinger and Pinger Lite: which one, and updatesM-79

YOUR BUSINESS PAGE

Claiming your business pageM-81

Your page and its short addressM-82

Enquiries, offers, prices, and the Dealer appM-83

The papers each trade needs, and the verified markM-84

Wanted: telling owners what you are buyingM-85

Fleet requests: quoting for a buyer taking severalM-86

Reviews, and the one answer you getM-87

Who an enquiry reaches, and how to change itM-88

Your stock from a sheet, and from a walk-around videoM-89

DEVELOPERS

Developer keys and tiersM-91

The Nazar API, webhooks and the MCP serverM-92

One key, one base URL, and your first callM-93

What the API reads, and what it writesM-94

Tiers, limits, and what happens when you reach oneM-95

The one rule we ask you to keepM-96

Sending an enquiry, and the consent that must come with itM-97

When something breaks: errors, the request id and the status pageM-98

Putting a guide on your own siteM-99

PARTS, REPAIRS AND HELP

Tyres, batteries and parts, by exact fitmentM-101

Broken down: finding help in the nearest townsM-102

The body book: what can be built on this chassisM-103

The guides: learn it once, keep it foreverM-104

Claim your shop: the mechanic who answers is the mechanic who gets calledM-105

Brands at the counter: a line mapped to every vehicle that runs itM-106

One size discipline: carrying fewer spares across a fleetM-107

What the road says about tyres and batteriesM-108

Asking Ustad on the road, in the words you actually useM-109

THE WORDS WE USE

The words we use, and where each one livesM-111

Stated, reported, estimated: the three kinds of priceM-112

Verified: what the word means here, and what it does notM-113

The Truckaurbus score, and the eight pillars under itM-114

Telling us a figure is wrongM-115

Live, modelled, counted: the grades a figure wearsM-116

Ex-showroom and on-road: what sits between the twoM-117

Variant, family, and why a discontinued vehicle stays on the registerM-118

The honest blank: why a space is left emptyM-119

THE REGISTER

What a vehicle's sheet holds, and the last verified lineM-121

The archive: models no longer sold newM-122

The seven classes the register sorts byM-123

Similar vehicles: the rows a buyer is really choosing betweenM-124

Price movement: what the register keeps when a price changesM-125

Maker news, every morningM-126

Launch dates, and what the new stamp actually meansM-127

The photographs, and what a caption is telling youM-128

The counts on the register, and when they are trueM-129

PRIVACY AND YOUR DATA

What we hold about you, product by productM-131

What we never doM-132

Who sees whatM-133

Verification: what is checked, and what is keptM-134

How long we keep thingsM-135

Asking for a copy, a correction or an erasureM-136

Deleting your accountM-137

The services we work with, and what each is allowedM-138

Cookies, and what an app keeps on your phoneM-139

SELLING A BATCH

Who sells a batch, and where one vehicle goes insteadM-141

Four ways to get a batch into the yardM-142

What staging a lot meansM-143

The reserve, committed before the round and revealed at the closeM-144

Rounds, staggered closes and the relist rulesM-145

Approvals, and the maker-checker lineM-146

The audit pack, and why a sceptic can check it aloneM-147

Keeping a ring out of your auctionM-148

What it costs, and what we never doM-149

MONEY AND FINANCE

The one rule: the lender decides, we carry the fileM-151

Three ways to the money for a new vehicleM-152

Three doors for a used vehicleM-153

The pre-check: what it asks, and what leaves the deskM-154

Electric, and the tax that changes the arithmeticM-155

For banks, NBFCs and financiers: joining the registerM-156

What is free, and what we charge forM-157

Insurance: what is here, and what is not yetM-158

Reading a quote without getting talked past itM-159

THE DESK

Opening a job cardM-161

Card numbers, and what each status meansM-162

Replying, and closing a cardM-163

Search first: the manual and the guidesM-164

Ustad first, the desk secondM-165

What the desk can do, and what it cannotM-166

Reporting a wrong figure, a wrong photograph or a bad listingM-167

When the site or an app is brokenM-168

Writing to us in Hindi or TamilM-169

THE BUSINESSES AROUND THE TRUCK

A desk for each side of the counterM-171

Edge: the register, as dataM-172

What Edge sells, and what it never sellsM-173

For makers: where you stand, theme by themeM-174

For banks, NBFCs and insurersM-175

Creators, associations and the four partner doorsM-176

Proposing a partnership, and what it never buysM-177

The weekly reportM-178

Asking for a demoM-179

THE CIRCLE AND THE VERDICTS

Asking the Circle about one vehicleM-181

Who answers, and how to join themM-182

Rating a vehicle you have actually drivenM-183

The eight pillars, one by oneM-184

The board, month by monthM-185

The verdict, the early word and the register noteM-186

Provisional 3.0, and why a score sometimes sits stillM-187

Videos on a vehicle page, and the summary under themM-188

Did you buy? The three questions afterwardsM-189

NOT IN THE MANUAL?

The desk answers.

Write it the way you would say it. A person replies, with Ustad and the register behind them, most of the time the same day. Or email [email protected]. A mail becomes a job card on its own.

Does a person need to look into it, or change something?

A job card keeps your words, the replies and the status in one place.

What the desk can do, and what it cannot M-166