support.truckaurbus.com
truckaurbus. SUPPORT

THE MANUAL, THEN THE DESK

How can we help?

Find your way around the register.
And a person when you need one.

Searches the manual and every guide on the register, in English, Hindi and Tamil.

Try

01 / Who are you?

Go straight to your chapters.

The manual is written for everyone around the truck. Each door below opens the chapters written for you.

02 / The full manual

18 chapters. One place to start.

162 pages, in three languages. Every page carries a code. Type one into Find, M-31 for one, and that page comes up first.

18 chapters 162 pages
01Buying a vehicleM-11 to M-19 · 9 pages
  1. Why a price shows a band, not a numberM-11
  2. Dealer quotes without the phone callsM-12
  3. EMI: the maths we print, and what it hidesM-13
  4. Sharing a page: the short linkM-14
  5. Worth today: the free figure, and what it is made ofM-15
  6. The Circle: the road answersM-16
  7. Comparing up to four vehiclesM-17
  8. Start from the work, not the truckM-18
  9. What people say: pillars, the board and our verdictM-19
02SellingM-21 to M-29 · 9 pages
  1. Listing photos that pass first timeM-21
  2. Fixing a wrong detail on your listingM-22
  3. The RC fields we verify, and whyM-23
  4. The enquiries your own listing bringsM-24
  5. Pricing your own vehicle before you listM-25
  6. After you list: the screen, going live, and your numberM-26
  7. Selling to a dealer instead of waiting for a buyerM-27
  8. When it sells: marking it, and what stays on the recordM-28
  9. What listing costs, and what we takeM-29
03Auctions and the yardM-31 to M-39 · 9 pages
  1. How EMD works, and when it comes backM-31
  2. Reading a lot's inspection ladderM-32
  3. What a close receipt provesM-33
  4. The bidding agreement you accept before your first bidM-34
  5. Who sells on the yard, and whyM-35
  6. The three ways a lot closesM-36
  7. Seeing the vehicle: inspection windows and ticketsM-37
  8. After you win: the money, the papers and the vehicleM-38
  9. Watching a lot, and why some auctions are invited onlyM-39
04My accountM-41 to M-49 · 9 pages
  1. One sign-in across every truckaurbus siteM-41
  2. Your phone and your email: two keys, one accountM-42
  3. Your agreements: what you accepted, in the version you acceptedM-43
  4. Your public profile: off until you switch it onM-44
  5. Asking what we hold, and asking us to erase itM-45
  6. Saved vehicles, and the comparisons you keptM-46
  7. What we send you, and how to stop any of itM-47
  8. Your language, and where it follows youM-48
  9. A new phone, and a lost oneM-49
05The appM-51 to M-59 · 9 pages
  1. Install the app without the Play StoreM-51
  2. Voice search in three languagesM-52
  3. Papers in your pocket, never uploadedM-53
  4. Updates over the air, and the direct-install buildsM-54
  5. Fleet owner mode in the appM-55
  6. Truckaurbus Dealer: the second app, and who needs itM-56
  7. Ustad: asking in your own wordsM-57
  8. Spot: point the phone at the ironM-58
  9. The daily walkaround, as a tool rather than a formM-59
06The fleet deskM-61 to M-69 · 9 pages
  1. The fleet desk: signing in and adding your vehiclesM-61
  2. Renewals and remindersM-62
  3. The rooms of the deskM-63
  4. Khali daala: a return load for a vehicle about to stand emptyM-64
  5. Team, keys and who drives whatM-65
  6. Statements: the quarter on your own letterheadM-66
  7. Buying campaigns: a brief the desk worksM-67
  8. A vehicle's documents, and who can open themM-68
  9. What the fleet desk costs, and who can see your fleetM-69
07Nazar and PingerM-71 to M-79 · 9 pages
  1. Pinger: pairing with the six-digit codeM-71
  2. What the phone sends, and what it does notM-72
  3. The grades: SEEN, CHECKED, WITNESSED, and the clockM-73
  4. Alerts: stuck, silent, SOS, mock locationM-74
  5. Corridors, weather and the heads-upM-75
  6. Providers at the roadside: the proof codeM-76
  7. Nearby phonesM-77
  8. The driver's bookM-78
  9. Pinger and Pinger Lite: which one, and updatesM-79
08Your business pageM-81 to M-89 · 9 pages
  1. Claiming your business pageM-81
  2. Your page and its short addressM-82
  3. Enquiries, offers, prices, and the Dealer appM-83
  4. The papers each trade needs, and the verified markM-84
  5. Wanted: telling owners what you are buyingM-85
  6. Fleet requests: quoting for a buyer taking severalM-86
  7. Reviews, and the one answer you getM-87
  8. Who an enquiry reaches, and how to change itM-88
  9. Your stock from a sheet, and from a walk-around videoM-89
09DevelopersM-91 to M-99 · 9 pages
  1. Developer keys and tiersM-91
  2. The Nazar API, webhooks and the MCP serverM-92
  3. One key, one base URL, and your first callM-93
  4. What the API reads, and what it writesM-94
  5. Tiers, limits, and what happens when you reach oneM-95
  6. The one rule we ask you to keepM-96
  7. Sending an enquiry, and the consent that must come with itM-97
  8. When something breaks: errors, the request id and the status pageM-98
  9. Putting a guide on your own siteM-99
10Parts, repairs and helpM-101 to M-109 · 9 pages
  1. Tyres, batteries and parts, by exact fitmentM-101
  2. Broken down: finding help in the nearest townsM-102
  3. The body book: what can be built on this chassisM-103
  4. The guides: learn it once, keep it foreverM-104
  5. Claim your shop: the mechanic who answers is the mechanic who gets calledM-105
  6. Brands at the counter: a line mapped to every vehicle that runs itM-106
  7. One size discipline: carrying fewer spares across a fleetM-107
  8. What the road says about tyres and batteriesM-108
  9. Asking Ustad on the road, in the words you actually useM-109
11The words we useM-111 to M-119 · 9 pages
  1. The words we use, and where each one livesM-111
  2. Stated, reported, estimated: the three kinds of priceM-112
  3. Verified: what the word means here, and what it does notM-113
  4. The Truckaurbus score, and the eight pillars under itM-114
  5. Telling us a figure is wrongM-115
  6. Live, modelled, counted: the grades a figure wearsM-116
  7. Ex-showroom and on-road: what sits between the twoM-117
  8. Variant, family, and why a discontinued vehicle stays on the registerM-118
  9. The honest blank: why a space is left emptyM-119
12The registerM-121 to M-129 · 9 pages
  1. What a vehicle's sheet holds, and the last verified lineM-121
  2. The archive: models no longer sold newM-122
  3. The classes the registers sort byM-123
  4. Similar vehicles: the rows a buyer is really choosing betweenM-124
  5. Price movement: what the register keeps when a price changesM-125
  6. Maker news, every morningM-126
  7. Launch dates, and what the new stamp actually meansM-127
  8. The photographs, and what a caption is telling youM-128
  9. The counts on the register, and when they are trueM-129
13Privacy and your dataM-131 to M-139 · 9 pages
  1. What we hold about you, product by productM-131
  2. What we never doM-132
  3. Who sees whatM-133
  4. Verification: what is checked, and what is keptM-134
  5. How long we keep thingsM-135
  6. Asking for a copy, a correction or an erasureM-136
  7. Deleting your accountM-137
  8. The services we work with, and what each is allowedM-138
  9. Cookies, and what an app keeps on your phoneM-139
14Selling a batchM-141 to M-149 · 9 pages
  1. Who sells a batch, and where one vehicle goes insteadM-141
  2. Four ways to get a batch into the yardM-142
  3. What staging a lot meansM-143
  4. The reserve, committed before the round and revealed at the closeM-144
  5. Rounds, staggered closes and the relist rulesM-145
  6. Approvals, and the maker-checker lineM-146
  7. The audit pack, and why a sceptic can check it aloneM-147
  8. Keeping a ring out of your auctionM-148
  9. What it costs, and what we never doM-149
15Money and financeM-151 to M-159 · 9 pages
  1. The one rule: the lender decides, we carry the fileM-151
  2. Three ways to the money for a new vehicleM-152
  3. Three doors for a used vehicleM-153
  4. The pre-check: what it asks, and what leaves the deskM-154
  5. Electric, and the tax that changes the arithmeticM-155
  6. For banks, NBFCs and financiers: joining the registerM-156
  7. What is free, and what we charge forM-157
  8. Insurance: what is here, and what is not yetM-158
  9. Reading a quote without getting talked past itM-159
16The deskM-161 to M-169 · 9 pages
  1. Opening a job cardM-161
  2. Card numbers, and what each status meansM-162
  3. Replying, and closing a cardM-163
  4. Search first: the manual and the guidesM-164
  5. Ustad first, the desk secondM-165
  6. What the desk can do, and what it cannotM-166
  7. Reporting a wrong figure, a wrong photograph or a bad listingM-167
  8. When the site or an app is brokenM-168
  9. Writing to us in Hindi or TamilM-169
17The businesses around the truckM-171 to M-179 · 9 pages
  1. A desk for each side of the counterM-171
  2. Edge: the register, as dataM-172
  3. What Edge sells, and what it never sellsM-173
  4. For makers: where you stand, theme by themeM-174
  5. For banks, NBFCs and insurersM-175
  6. Creators, associations and the four partner doorsM-176
  7. Proposing a partnership, and what it never buysM-177
  8. The weekly reportM-178
  9. Asking for a demoM-179
18The Circle and the verdictsM-181 to M-189 · 9 pages
  1. Asking the Circle about one vehicleM-181
  2. Who answers, and how to join themM-182
  3. Rating a vehicle you have actually drivenM-183
  4. The eight pillars, one by oneM-184
  5. The board, month by monthM-185
  6. The verdict, the early word and the register noteM-186
  7. Provisional 3.0, and why a score sometimes sits stillM-187
  8. Videos on a vehicle page, and the summary under themM-188
  9. Did you buy? The three questions afterwardsM-189

Find across the full manual and every guide

03 / Watch

The fleet desk at work, a minute a room.

Two short films from the desk: Nazar, the watchtower, and Khali daala, the empty run that finds a load. Press one and it plays.

Nazar

The fleet's eyes. One minute on the watchtower.

Read the page M-75

Khali daala

The empty run that finds a load.

Read the page M-64

NOT IN THE MANUAL?

The desk answers.

Write it the way you would say it. A person replies, with Ustad and the register behind them, most of the time the same day.

Or email [email protected]. A mail becomes a job card on its own.

Does a person need to look into it, or change something?

A job card keeps your words, the replies and the status in one place.

Open a job card Your cards
What the desk can do, and what it cannot M-166