truckaurbus. SUPPORT

SUPPORT.TRUCKAURBUS.COM · THE MANUAL, THEN THE DESK

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Searches the manual and every guide on the register, in English, Hindi and Tamil.

Or ask before you read: Ask Ustad

01BUYING A VEHICLE

Why a price shows a band, not a numberM-11

Dealer quotes without the phone callsM-12

EMI: the maths we print, and what it hidesM-13

Sharing a page: the short linkM-14

Worth today: the free figure, and what it is made ofM-15

The Circle: the road answersM-16

Comparing up to four vehiclesM-17

Start from the work, not the truckM-18

What people say: pillars, the board and our verdictM-19

02SELLING

Listing photos that pass first timeM-21

Fixing a wrong detail on your listingM-22

The RC fields we verify, and whyM-23

The enquiries your own listing bringsM-24

Pricing your own vehicle before you listM-25

After you list: the screen, going live, and your numberM-26

Selling to a dealer instead of waiting for a buyerM-27

When it sells: marking it, and what stays on the recordM-28

What listing costs, and what we takeM-29

03AUCTIONS AND THE YARD

How EMD works, and when it comes backM-31

Reading a lot's inspection ladderM-32

What a close receipt provesM-33

The bidding agreement you accept before your first bidM-34

Who sells on the yard, and whyM-35

The three ways a lot closesM-36

Seeing the vehicle: inspection windows and ticketsM-37

After you win: the money, the papers and the vehicleM-38

Watching a lot, and why some auctions are invited onlyM-39

04MY ACCOUNT

One sign-in across every truckaurbus siteM-41

Phone, Google or an email link: your keysM-42

Your agreements: what you accepted, in the version you acceptedM-43

Your public profile: off until you switch it onM-44

Asking what we hold, and asking us to erase itM-45

Saved vehicles, and the comparisons you keptM-46

What we send you, and how to stop any of itM-47

Your language, and where it follows youM-48

A new phone, and a lost oneM-49

05THE APP

Install the app without the Play StoreM-51

Voice search in three languagesM-52

Papers in your pocket, never uploadedM-53

Updates over the air, and the direct-install buildsM-54

Fleet owner mode in the appM-55

Truckaurbus Dealer: the second app, and who needs itM-56

Ustad: asking in your own wordsM-57

Spot: point the phone at the ironM-58

The daily walkaround, as a tool rather than a formM-59

06THE FLEET DESK

The fleet desk: signing in and adding your vehiclesM-61

Renewals and remindersM-62

The rooms of the deskM-63

Khali daala: a return load for a vehicle about to stand emptyM-64

Team, keys and who drives whatM-65

Statements: the quarter on your own letterheadM-66

Buying campaigns: a brief the desk worksM-67

A vehicle's documents, and who can open themM-68

What the fleet desk costs, and who can see your fleetM-69

07NAZAR AND PINGER

Pinger: pairing with the six-digit codeM-71

What the phone sends, and what it does notM-72

The grades: SEEN, CHECKED, WITNESSED, and the clockM-73

Alerts: stuck, silent, SOS, mock locationM-74

Corridors, weather and the heads-upM-75

Providers at the roadside: the proof codeM-76

Nearby phonesM-77

The driver's bookM-78

Pinger and Pinger Lite: which one, and updatesM-79

08YOUR BUSINESS PAGE

Claiming your business pageM-81

Your page and its short addressM-82

Enquiries, offers, prices, and the Dealer appM-83

The papers each trade needs, and the verified markM-84

Wanted: telling owners what you are buyingM-85

Fleet requests: quoting for a buyer taking severalM-86

Reviews, and the one answer you getM-87

Who an enquiry reaches, and how to change itM-88

Your stock from a sheet, and from a walk-around videoM-89

09DEVELOPERS

Developer keys and tiersM-91

The Nazar API, webhooks and the MCP serverM-92

One key, one base URL, and your first callM-93

What the API reads, and what it writesM-94

Tiers, limits, and what happens when you reach oneM-95

The one rule we ask you to keepM-96

Sending an enquiry, and the consent that must come with itM-97

When something breaks: errors, the request id and the status pageM-98

Putting a guide on your own siteM-99

10PARTS, REPAIRS AND HELP

Tyres, batteries and parts, by exact fitmentM-101

Broken down: finding help in the nearest townsM-102

The body book: what can be built on this chassisM-103

The guides: learn it once, keep it foreverM-104

Claim your shop: the mechanic who answers is the mechanic who gets calledM-105

Brands at the counter: a line mapped to every vehicle that runs itM-106

One size discipline: carrying fewer spares across a fleetM-107

What the road says about tyres and batteriesM-108

Asking Ustad on the road, in the words you actually useM-109

11THE WORDS WE USE

The words we use, and where each one livesM-111

Stated, reported, estimated: the three kinds of priceM-112

Verified: what the word means here, and what it does notM-113

The Truckaurbus score, and the eight pillars under itM-114

Telling us a figure is wrongM-115

Live, modelled, counted: the grades a figure wearsM-116

Ex-showroom and on-road: what sits between the twoM-117

Variant, family, and why a discontinued vehicle stays on the registerM-118

The honest blank: why a space is left emptyM-119

12THE REGISTER

What a vehicle's sheet holds, and the last verified lineM-121

The archive: models no longer sold newM-122

The seven classes the register sorts byM-123

Similar vehicles: the rows a buyer is really choosing betweenM-124

Price movement: what the register keeps when a price changesM-125

Maker news, every morningM-126

Launch dates, and what the new stamp actually meansM-127

The photographs, and what a caption is telling youM-128

The counts on the register, and when they are trueM-129

13PRIVACY AND YOUR DATA

What we hold about you, product by productM-131

What we never doM-132

Who sees whatM-133

Verification: what is checked, and what is keptM-134

How long we keep thingsM-135

Asking for a copy, a correction or an erasureM-136

Deleting your accountM-137

The services we work with, and what each is allowedM-138

Cookies, and what an app keeps on your phoneM-139

14SELLING A BATCH

Who sells a batch, and where one vehicle goes insteadM-141

Four ways to get a batch into the yardM-142

What staging a lot meansM-143

The reserve, committed before the round and revealed at the closeM-144

Rounds, staggered closes and the relist rulesM-145

Approvals, and the maker-checker lineM-146

The audit pack, and why a sceptic can check it aloneM-147

Keeping a ring out of your auctionM-148

What it costs, and what we never doM-149

15MONEY AND FINANCE

The one rule: the lender decides, we carry the fileM-151

Three ways to the money for a new vehicleM-152

Three doors for a used vehicleM-153

The pre-check: what it asks, and what leaves the deskM-154

Electric, and the tax that changes the arithmeticM-155

For banks, NBFCs and financiers: joining the registerM-156

What is free, and what we charge forM-157

Insurance: what is here, and what is not yetM-158

Reading a quote without getting talked past itM-159

16THE DESK

Opening a job cardM-161

Card numbers, and what each status meansM-162

Replying, and closing a cardM-163

Search first: the manual and the guidesM-164

Ustad first, the desk secondM-165

What the desk can do, and what it cannotM-166

Reporting a wrong figure, a wrong photograph or a bad listingM-167

When the site or an app is brokenM-168

Writing to us in Hindi or TamilM-169

17THE BUSINESSES AROUND THE TRUCK

A desk for each side of the counterM-171

Edge: the register, as dataM-172

What Edge sells, and what it never sellsM-173

For makers: where you stand, theme by themeM-174

For banks, NBFCs and insurersM-175

Creators, associations and the four partner doorsM-176

Proposing a partnership, and what it never buysM-177

The weekly reportM-178

Asking for a demoM-179

18THE CIRCLE AND THE VERDICTS

Asking the Circle about one vehicleM-181

Who answers, and how to join themM-182

Rating a vehicle you have actually drivenM-183

The eight pillars, one by oneM-184

The board, month by monthM-185

The verdict, the early word and the register noteM-186

Provisional 3.0, and why a score sometimes sits stillM-187

Videos on a vehicle page, and the summary under themM-188

Did you buy? The three questions afterwardsM-189

NOT IN THE MANUAL?The desk answers.
Open a job card →

Write it the way you would say it. A person replies, with Ustad and the register behind them, most of the time the same day. Or email [email protected]. A mail becomes a job card on its own.