Asking what we hold, and asking us to erase it

You may ask what we hold about you, have it corrected, have it erased, nominate someone to act for you, and withdraw a consent you gave. Write to [email protected] from the address or the number on your account and we answer within thirty days. A job card does just as well if you would rather not write mail; it reaches the same people.

Erasure removes what identifies you. Records the law requires us to keep stay, a settled auction's receipt among them. Some things go on their own: Nazar keeps positions in full for a hundred and eighty days and then only the trips, distances and day anchors, and a fleet's owner can delete the whole record at once from the Settings room. Conversations with Ustad are kept twelve months, analytics fourteen, crash reports ninety days. Account data lives while the account does.

If our answer does not satisfy you, write to our Grievance Officer at [email protected]: we acknowledge within 24 hours, with a copy of your complaint and a reference number, and resolve it within 7 days. After that the Data Protection Board of India hears it. The Contact page names the officer and gives the phone and the address; the privacy notice reads in the app, in your language.