If we act on your account

If you break the Terms of use or the law, we may take down a listing, post or review, suspend your account, or close it and refuse you a new one. We tell you what we did, why and what it rests on, by email and in your inbox, with a link to a page where you can answer.

You have 7 days to answer on that page. You do not need to sign in. A person at Truckaurbus reads your answer and replies in writing, on the same page and by email. Where there is forgery, fraud, a risk to someone, or a legal duty, we may act first and hear you after.

Closing an account does not take away money our terms say is yours. If we closed an account for a proven breach, we keep a coded form of its phone number and PAN for five years, only to stop it opening a new account. This does not apply if you closed your own account. Bidding and selling have their own steps, in the bidding agreement and the Seller Agreement.