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THE MANUAL16 THE DESK

M-167

Reporting a wrong figure, a wrong photograph or a bad listing

A wrong specification or price is reported from the page it is on, and that route is faster than a card because the report arrives already attached to the vehicle. Say what is wrong and, if you can, where the right value is published.

A photograph that does not show what it claims to show is worth reporting the same way. So is a listing that is not what it says it is: a vehicle already sold, a price that changes when you call, a seller asking for money before you have seen anything.

Reports about conduct go to the desk rather than onto the page. We can hide a post, suspend an account and take a badge back, and the yard's strikes follow a bidder who wins and walks away. Tell us with the card number, the listing or the profile, and what happened.