Card numbers, and what each status means

Every card carries a number, and that number is the fastest way to be understood if you write again. At the desk means it is with a person. Waiting on you means we asked you something and the card is paused until you answer.

Answered means a reply is on the card. Closed means the matter is settled, either because you stamped it closed or because the desk did after the answer stood.

Most cards are answered the same day. A card that needs a maker's page checked or a dealer called takes longer, and the desk says so on the card rather than leaving it silent.